Privacy Policy

Introduction

synthovs is committed to protecting the privacy and personal information of individuals who engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage our consulting services, or communicate with us.

We operate in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and respect the privacy rights of all individuals. If you have questions about this policy or our data practices, please contact us at privacy@synthovss.

Information We Collect

Personal Information You Provide

When you engage with synthovs, we may collect the following types of personal information:

• Contact information including name, email address, phone number, and business address
• Professional information such as job title, organisation name, and department
• Communication content when you contact us or participate in our services
• Billing and payment information for service engagements

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• Device and browser information including IP address, device type, and browser type
• Usage data such as pages visited, time spent on pages, and navigation patterns
• Referral source and search terms used to find our website

For detailed information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information

We process personal information for the following purposes, based on legitimate interests, contractual necessity, or your consent:

Service Delivery

• Providing consulting services and delivering project work
• Communicating about service delivery, timelines, and deliverables
• Processing payments and managing billing

Business Operations

• Responding to inquiries and providing customer support
• Maintaining records for business and legal purposes
• Improving our services and developing new offerings

Communication

• Sending service-related communications and updates
• Sharing information about our services with your consent
• Conducting satisfaction surveys and gathering feedback

Legal Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our legal rights and preventing misuse of our services

Data Sharing and Disclosure

We do not sell personal information. We may share information in the following circumstances:

Service Providers

We may engage third-party service providers to support our operations, including hosting providers, payment processors, and professional advisors. These parties are contractually obligated to protect information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse:

• Encryption of data in transit and at rest where appropriate
• Access controls limiting information access to authorised personnel
• Regular security assessments and updates to our systems
• Secure disposal of information when no longer needed
• Confidentiality agreements with team members and service providers

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Client project information: Retained for seven years following project completion
• Communication records: Retained for three years from last contact
• Financial records: Retained according to Malaysian tax and accounting requirements
• Marketing consent records: Retained until consent is withdrawn

Your Rights

Under the Malaysian Personal Data Protection Act, you have the following rights regarding your personal information:

Right to Access

You may request access to the personal information we hold about you and receive a copy of that information.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect processing that occurred prior to withdrawal.

Right to Limit Processing

You may request that we limit how we process your information in certain circumstances.

Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at privacy@synthovss. We will respond to requests within 21 days as required by Malaysian law.

International Data Transfers

As our services are primarily focused on Malaysian organisations, we typically process information within Malaysia. If we engage service providers located outside Malaysia, we ensure appropriate safeguards are in place to protect your information in accordance with Malaysian data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data protection practices, please contact us: