Terms & Conditions

1. Introduction

These Terms and Conditions govern your engagement with synthovs for consulting services related to artificial intelligence integration. By engaging our services or using our website, you agree to be bound by these terms.

These terms constitute a legally binding agreement between you (the "Client") and synthovs. If you are entering into this agreement on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

2. Definitions

• "Services" refers to the AI integration consulting services provided by synthovs, including diagnostics, design sprints, and strategic embedding programmes.
• "Client" refers to the individual or organisation engaging synthovs's services.
• "Agreement" refers to these Terms and Conditions together with any service-specific contracts or statements of work.
• "Deliverables" refers to the reports, documentation, prototypes, and other materials produced during service delivery.
• "Confidential Information" refers to non-public information disclosed by either party during the engagement.

3. Service Description

synthovs provides professional consulting services focused on artificial intelligence integration for business and educational contexts. Our services are delivered through three primary engagement types:

• AI Workflow Diagnostic for SMEs: A ten-business-day assessment engagement
• Blended Learning AI Design Sprint: A five-day intensive design programme
• Strategic AI Embedding for Organisations: A fourteen to twenty-week comprehensive implementation programme

Specific scope, deliverables, and timelines for each engagement are confirmed in writing prior to commencement.

4. Engagement Process

4.1 Initial Consultation

Prior to formal engagement, we conduct an initial consultation to understand your requirements and determine whether our services align with your needs. This consultation does not constitute a binding commitment from either party.

4.2 Service Agreement

Following consultation, we will provide a written proposal outlining scope, deliverables, timeline, and fees. Services commence upon mutual agreement and receipt of any required initial payment.

4.3 Client Responsibilities

Clients agree to provide timely access to relevant personnel, information, and systems necessary for service delivery. Delays caused by unavailability of Client resources may necessitate timeline adjustments.

5. Fees and Payment

5.1 Service Fees

Fees for services are specified in the service agreement. All fees are quoted in Malaysian Ringgit (MYR) unless otherwise stated.

5.2 Payment Terms

Payment terms are outlined in the service agreement. Typically, an initial payment is required prior to commencement, with remaining balance due upon completion or according to agreed milestones.

5.3 Late Payment

Payments not received within thirty days of invoice date may incur late payment charges. synthovs reserves the right to suspend service delivery until outstanding payments are received.

5.4 Expenses

Unless otherwise agreed, Client is responsible for reimbursing reasonable travel and accommodation expenses incurred for on-site service delivery outside of Kuala Lumpur.

6. Intellectual Property

6.1 Client Materials

Client retains all rights to materials, information, and intellectual property provided to synthovs during the engagement.

6.2 Deliverables

Upon full payment, Client receives ownership of deliverables specifically created for their engagement. synthovs retains the right to use general methodologies, frameworks, and approaches developed independently or prior to the engagement.

6.3 synthovs Materials

synthovs retains all rights to pre-existing methodologies, tools, templates, and approaches. Client receives a non-exclusive license to use these materials solely for the purposes outlined in the service agreement.

7. Confidentiality

Both parties agree to maintain the confidentiality of information disclosed during the engagement. This obligation continues for three years following engagement completion.

Confidential Information does not include information that is publicly available, already known to the receiving party, or independently developed without use of the disclosing party's confidential information.

8. Warranties and Disclaimers

8.1 Professional Standards

synthovs warrants that services will be performed with reasonable skill and care in accordance with professional standards applicable to the consulting industry.

8.2 No Specific Results

While we aim to provide valuable guidance, we cannot warrant specific business outcomes or implementation success. AI integration outcomes depend on multiple factors including Client execution, organisational context, and external circumstances beyond our control.

8.3 Third-Party Tools

Recommendations may reference third-party AI tools or platforms. synthovs is not responsible for the performance, availability, or terms of service of such third-party offerings.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, synthovs's total liability arising from or related to services provided shall not exceed the total fees paid by Client for the specific engagement giving rise to the claim.

synthovs shall not be liable for any indirect, consequential, incidental, or special damages, including loss of profits, revenue, or business opportunities.

These limitations apply regardless of the form of action, whether in contract, tort, or otherwise.

10. Termination

10.1 Termination by Client

Client may terminate services with fourteen days' written notice. Client remains responsible for payment of fees for work completed up to the termination date.

10.2 Termination by synthovs

synthovs may terminate services with fourteen days' written notice if Client fails to meet obligations under the agreement, including non-payment or failure to provide necessary access and cooperation.

10.3 Effect of Termination

Upon termination, synthovs will provide deliverables completed to the termination date. Confidentiality obligations and intellectual property provisions survive termination.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Malaysia. The parties agree to the exclusive jurisdiction of the courts of Malaysia for any disputes arising from these terms or the services provided.

Prior to initiating formal proceedings, parties agree to attempt resolution through good faith discussions. If discussions do not resolve the matter within thirty days, either party may proceed with formal dispute resolution.

12. General Provisions

12.1 Entire Agreement

These Terms and Conditions, together with any service-specific agreements, constitute the entire agreement between the parties and supersede all prior discussions or agreements.

12.2 Amendments

We may update these Terms and Conditions periodically. Material changes will be communicated to active clients. Continued engagement following notice of changes constitutes acceptance.

12.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12.4 Assignment

Client may not assign rights or obligations under these terms without synthovs's written consent. synthovs may assign to affiliates or successors with notice to Client.

13. Contact Information

For questions about these Terms and Conditions, please contact: